It is hoped that you will find life at St Catherines enjoyable and comfortable. We appreciate that it will not be the same as living in your own home. Living within a community with different people can sometimes be difficult. However it is the commitment of all our staff to make your life as contented and fulfilling as possible.

Your rights as an individual will be respected. We will always respect your privacy and dignity. Where possible you may freely organise the format of your life; your freedom of choice in all matters will be respected.

We hope you will enjoy the companionship of your fellow residents and find our care supportive and appropriate to your needs, without being obtrusive or invasive. We encourage your active involvement in the design and regular review of your care regime. Your wishes will be respected in relation to medical matters and treatments. Access to your personal recorded information will be given to you if requested.

We operate an active quality assurance programme. As our client, you have the right to complain or make suggestions on how to improve life at St Catherines generally.